1. Introduction

These Terms and Conditions ("Terms") govern the relationship between Semm World Courier Co. Ltd ("the Company," "we," "us," or "our"), a delivery company registered in Ghana, and our customers ("you," "your," or "Client") who use our delivery services.

2. Acceptance of Terms

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. The Company reserves the right to modify these Terms at any time without prior notice.

3. Service Description

3.1. We provide courier and delivery services within Ghana and international shipping services to and from Ghana.

3.2. Our services include but are not limited to:

• ● Domestic courier services
• ● International shipping
• ● Package collection and delivery
• ● Document delivery
• ● Express delivery services
• ● Freight services

4. Booking and Payment

4.1. Service bookings can be made through our website, mobile application, physical offices, or authorized agents.

4.2. Payment must be made in full before or at the time of service delivery, unless otherwise agreed in writing.

4.3. We accept payment through:

• ● Cash
• ● Mobile money
• ● Bank transfer
• ● Approved credit arrangements (for corporate clients only)

4.4. All prices are quoted in Ghana Cedis unless otherwise specified.

5. Prohibited Items

5.1. The following items are strictly prohibited from our delivery service:

• ● Illegal drugs and narcotics
• ● Weapons and explosives
• ● Hazardous materials
• ● Living creatures
• ● Perishable goods (unless specifically arranged)
• ● Currency and negotiable instruments
• ● Precious metals and stones
• ● Any items prohibited by Ghanaian law

6. Packaging and Labeling

6.1. Customers are responsible for proper packaging of items to prevent damage during transit.

6.2. All packages must be clearly labeled with:

• ● Sender's name and contact information
• ● Recipient's name and contact information
• ● Delivery address
• ● Special handling instructions (if any)

7. Delivery Times and Tracking

7.1. Delivery times are estimates only and not guaranteed unless explicitly stated.

7.2. Factors outside our control (weather, traffic, etc.) may affect delivery times.

7.3. Track and trace services are available through our website and mobile app.

8. Liability and Insurance

8.1. Our liability is limited to:

• ● Domestic deliveries: Maximum of GHS 1,000 per shipment
• ● International deliveries: As per international shipping conventions

8.2. Additional insurance can be purchased for valuable items.

8.3. We are not liable for:

• ● Improper packaging by the customer
• ● Force majeure events
• ● Indirect or consequential losses
• ● Delays caused by customs or other regulatory bodies

9. Claims and Disputes

9.1. Claims for lost or damaged items must be submitted within:

• ● Domestic deliveries: 7 days of scheduled delivery date
• ● International deliveries: 14 days of scheduled delivery date

9.2. Claims must be submitted in writing with supporting documentation.

10. Privacy and Data Protection

10.1. We collect and process personal data in accordance with Ghana's Data Protection Act.

10.2. Customer information will be used only for service delivery and communication purposes.

11. Termination

11.1. We reserve the right to refuse service to any customer who violates these Terms.

11.2. Services may be suspended or terminated for non-payment or violation of these Terms.

12. Force Majeure

The Company shall not be liable for any failure to perform its obligations where such failure is a result of circumstances beyond our reasonable control.

13. Governing Law

13.1. These Terms are governed by the laws of Ghana.

13.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ghana.

14. Contact Information

Semm World Courier Co. Ltd [Company Address] Phone: [Phone Number] Email: [Email Address] Website: [Website]

15. Amendments

15.1. These Terms may be amended from time to time at our discretion.

15.2. Updated Terms will be posted on our website and in our offices.